Frequently Asked questions
LOCATION
The festival takes place at the Tuinen van West, in Amsterdam.
festival times
Age and ID
The festival is 18+, and it is mandatory to present a valid ID (driver's license, passport, identification card, ID) for entry. Just a photo of any of the above will not suffice.
Re-entry
It's not possible to leave the festival grounds and re-enter afterwards. If you do leave you will have to show a valid ticket again to enter the festival grounds.
Door closure
The doors will close at 21:00 CET, and entry will not be permitted after that time.
Cash purchases
All facilities are cashless, but you can purchase a cash card at the festival at dedicated cash card lockets. This is a debit card that you buy at the token stand and load with cash, allowing you to make payments with a card at the festival
Programming changes
Keep an eye on our Instagram (@sonaworldwide), where we share the lineup, updates, and much more.
Medical personnel
There will be first aid available, indicated by signs and they will walk around the festival grounds.
Relaxation area
There are multiple covered seating areas, indicated by signs and visible on the map on site.
Feeling unwell
There is first aid available throughout the entire venue, and you're welcome to approach them at any time. Celebrate safe https://celebratesafe.nl/pijlers/.
Feeling unsafe
If you don't feel safe or notice something suspicious, please send a message or picture to this number: +31 6 83497179. You can always talk to any employee that is around (First Aid, security).
Work at festival
Interested in working or volunteering at Keinemusik Amsterdam? Email us your motivation: info@sonaworldwide.com.
Vendors
It's not aloud to sell items at the festival. Interested in a collaboration? Please mail: info@sonaworldwide.com.
Venue rules
House rules are posted throughout the park, and you can also find them here: https://www.sonaworldwide.com/house-rules
Drugs policy
The use and possession of soft and hard drugs is prohibited.
Lost items
If you lost an item at the festival, you can contact us via this mail: info@sonaworldwide.com.
Earplugs
There are Alpine earplugs available for purchase.
Prohibited items
These items are prohibited to bring to the festival: own food and drinks, aerosol cans, glassware, cans, large or heavy bags (a light (back)pack or small backpack is allowed but will be checked by security at the entrance), pets, inflatable objects, umbrellas, drugs (except prescribed medication with a medical certificate), selfie sticks, fireworks, weapons and firearms, dangerous objects (including aerosol cans and tear gas), professional photo, film, and other recording equipment.
Cameras
It is not allowed to bring any sort of professional recording equipment. Small cameras are aloud.
Sunscreen
Sunscreen is only allowed in unopened pocket size packaging. Sunscreen sprays are not allowed (in any size).
other
For any questions or uncertainties, please contact us via DM on Instagram @sonaworldwide or send an email to info@sonaworldwide.com.
Purchase tickets
General access tickets are completely sold out. A few VIP standing tickets are still left. Join the waitlist to be notified first if tickets become available.
Download issue
Due to late personalization, tickets can only be downloaded on 4th and 5th of July 2025.
Receive ticket
You will receive an email immediately upon purchasing your ticket. The ticket can be downloaded on 4th and 5th of July 2025.
Lost ticket
If you cannot find your tickets in your mailbox, try retrieving them through Eventix (https://eventix.io/search). If this doesn’t work, please contact info@sonaworldwide.com. In your email, please include the full name used during the ticket purchase along with your email address. We will then promptly assist you in resolving the matter.
Print ticket
It is not necessary to print out your ticket. In fact, we prefer tickets on the phone.
Personalize ticket
You can personalize your ticket through the confirmation email. If you can't find it, please proceed to question 4.
THE EVENT IS SOLD OUT, HOW CAN I GET A TICKET?
Unfortunately if the event is sold out, it is not possible to purchase tickets through Weeztix our ticketing platform. You can visit Tixel to join the waitlist, pre-authorise your card or safely purchase a resale ticket.
Setting Up an auto-purchase on tixel
To give yourself the best chance of getting a ticket you can set up an auto-purchase on Tixel by clicking ‘join the waitlist’ then ‘set up auto-purchase’. Select the ticket you want, the quantity and then the price you are willing to pay up to a maximum of 20% above the original face value. If another fan lists a ticket, you'll automatically purchase it if your price matches theirs. You can choose when your auto-purchase expires, and your card won't be charged after that.
Can i cancel my ticket?
It is not possible to cancel your tickets, however, you can sell them safely and securely through our official resale partner Tixel.
WHY DOES SONA HAVE 'SEALED TICKETS'?
SONA uses sealed tickets to ensure a fairer ticketing experience for everyone. These tickets cannot be resold through unofficial channels or secondary markets, effectively preventing scams. All ticket resales must go through our verified partner, Tixel. Thanks to Tixel's integration with Weeztix, each resold ticket is exchanged for a brand-new one - guaranteeing 100% entry to the event for the buyer. Additionally, sellers on Tixel are capped at a maximum resale price of 120% of the original value, ensuring tickets remain affordable and fair.
Is it possible to resell my 'sealed tickets'?
If you decide to sell your ticket, it is only possible to do so through our verified partner ‘‘Tixel’‘. You need your confirmation email to view your order. At the bottom of your order you will find a blue button, click the button to resell the tickets on Tixel. This is the only way you can resell your tickets. After selling, you can no longer use the ticket as it will be declared invalid.
IM HAVING TROUBLE RESELLING MY TICKET
If you’re having trouble selling your ticket on Tixel, you can follow the steps in this link! Still having trouble? Please contact Tixel via https://www.tixel.com/help, they can help you with reselling the ticket.
public transportation
The festival is easily accessible by bike. We ask all visitors to come by bike.
parking
More information
foods and beverages
There are various food stands and multiple bars available on site.
dietary needs
We sell different food options throughout the festival. Allergies are stated on the menus. If you have any questions please send an email to info@sonaworldwide.com.
Drinking water
There are multiple drinking water stations to refill your bottle and water bottles can be purchased at the bar.
cigarettes
There will be no (e-)cigarettes available for purchase.
medications
You can bring your medication only upon presentation of a prescription and/or a doctors note. The medication must be unopened.
Wheelchair access
The festival is wheelchair accessible, featuring special toilets and entrances. Wheelchair access is through the general entrance. Keep in mind that the terrain consists out of grass mostly. No prior registration is required.
Service dogs
Unfortunately it's not possible to bring along a service dog.
environment
We are committed to sustainability to preserve the park. We use recycled plastic cups, operate a recycling system, accept only card payments, and offer different food possibilities.
inclusivity
We strive to create a safe and welcoming festival environment for everyone. All social norms and values are upheld on the premises. Any form of threats, violence, discrimination, or sexual harassment will not be tolerated.
lockers
Lockers will be available. You can purchase a locker in advance, and we will send an email with a link to all ticket holders once they are available. At the festival, you can also buy a locker using QR-codes and payment methods like iDEAL. Additionally, there will be an information point for lockers at the festival.
Neighbour information
Ten days before the event, residents within the municipality's distribution area will receive a neighborhood letter. The letter will contain information about park accessibility and the opportunity to register for a chance to win residents' tickets for the festival. We will also host a tour and several activities for our neighbours. More on this will be added later in this FAQ.
